A global set-up to support you locally
The European market is key for us. That’s why we have 9,900 employees dedicated to serving our 200,000+ customers in this part of the world.
We’re geared up to service businesses across Europe, central Asia, the Middle East and Africa, through subsidiaries and distributors in over 80 countries. Our presence, since 1965, has always been about empowering our clients to concentrate on what’s most important – their business. It’s this customer-centric service approach that defines and sets us apart.
Service tailored to your business success
Throughout all our subsidiaries and distributors, we provide the highest level of local service. And Keypoint Intelligence recognised this, when they awarded us the prestigious Buyers Lab PaceSetter award for Outstanding Serviceability 2018. This accolade was given to us for leading the way in smart service and smart technology. We operate three regional service desks for our markets in Europe, Middle East, Africa, North and South America, and Asia Pacific.
In Europe alone, over 4,000 highly skilled and competent service professionals ensure all customer requests are taken care of in the best way possible. Our 24/7 Global Support Centres ensure their needs are met – around the clock.
Here are few examples, in numbers:
- Our service personnel hold over 1,300 remote desktop support sessions every month and manage over 690,000 devices remotely.
- More than 7,000 user self-help videos for 89 products are available with iTraining.
- 20% of technical issues are resolved remotely with no onsite interventions.
- If a site visit is necessary, our experts resolve issues on their first visit in more than 85% of cases
You can track the full lifecycle of rendered services through the service delivery management system, which also serves as a single point of contact. Additionally, our state-of-the-art quality management system makes application of best service practices – in Europe and across all our business lines – effortless.
This is all backed up by the best possible service, so you can focus on driving your business forward into the realms of success.
What we do
We simplify work life by challenging the present and creating remarkable yet sustainable solutions. By choosing us, you choose a long-term partnership based on state-of-the-art technology and innovative consulting services.